Handling underperformance is especially sensitive in aged care, where quality of service is paramount.

1. Set Clear Expectations

 Ensure KPIs and role descriptions are understood from day one.

2. Address Issues Promptly

 Don't wait. Begin conversations early and document all feedback.

3. Offer Support and Retraining

 Often, underperformance stems from a lack of clarity or training. Provide coaching or buddy systems.

4. Follow a Fair Process

 Use warnings appropriately and allow time for improvement. Avoid knee-jerk reactions.

 Need structured performance processes? Book a call with Karen: https://tinyurl.com/53n3e6k4

Sources:

Fair Work Ombudsman: www.fairwork.gov.au

Aged Care Quality Standards